Effective Date: 22/04/2025
At the Bartenders Secret, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.
1. Eligibility for Returns & Refunds
You may be eligible for a return or refund if:
You receive a damaged or defective product.
You receive the wrong item.
Your order is incomplete due to our error.
Please note: We do not accept returns for change of mind.
2. How to Request a Return or Refund
To initiate a return or refund, please contact us within 2 days of receiving your order:
Email: hello@bartenderssecret.com
Phone: 0333 366 0823
Provide your order number and a clear photo of the item showing the issue.
3. Return Process
If a return is approved, we will provide you with return instructions.
Items must be unused, in their original packaging, and in the same condition as received.
The return shipping cost may be covered by us if the issue is due to our error.
4. Refund Process
Once your return is received and inspected, we will notify you about the refund approval.
Refunds are processed within 7 days using the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
5. Non-Returnable Items
We cannot accept returns for:
Opened or used products.
Items not purchased directly from our website.
Gift cards or promotional items.
6. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account.
Contact your payment provider, as it may take some time to process.
If you still need assistance, contact us at hello@bartenderssecret.com.
7. Changes to This Policy
We may update this policy from time to time. Please check this page for the latest version.
8. Contact Us
For any questions about our Refund & Returns Policy, reach out to us at:
Email: hello@bartenderssecret.com
Phone: 0333 366 0823